Contact Us

Patients Contacting SH.UK

Our FAQs page provides responses to the most commonly asked questions, so please see if your question is answered here before contacting us.

If you have a query regarding results you have received or a medical/clinical query you will need to contact your local service provider directly, please locate your local service.

For all other enquiries including queries relating to an issue with the website, test kit please login to your account and send us a message.

Professionals Contacting SHL

If you have a query regarding a patient's results or management you may need to contact your local service provider (in most cases, this may be a team located at your Trust).

For all other enquiries including queries relating to the portal, test kits or a complaint please call Preventx on 0333 344 4462 or email info@preventx.com.


SH.UK offers a range of free sexual health service such as STI testing, treatment and contraception across the UK. Simply register then complete an online consultation to order your free STI test kit.

Proudly made in Sheffield by Preventx (CQC), and in partnership with local providers.

Preventx CQC