We wanted to let you know about an upcoming change to our STI test kit & condom delivery service.
Over the coming weeks, we will be transitioning all STI test kit deliveries to Royal Mail Tracked 24. This change is designed to provide a faster, more reliable and more transparent delivery experience for service users, while also improving operational visibility.
The move to Tracked 24 will offer a number of benefits, including:
- Quicker delivery times, with the majority of kits expected to arrive the next working day after dispatch.
End-to-end tracking, allowing service users to monitor the progress of their delivery.
Greater convenience for service users, with kits continuing to fit through a standard letterbox while also offering the ability to track deliveries and, where preferred, select alternative options such as Royal Mail Local Collect
- Improved delivery reliability, helping to reduce lost or delayed items and supporting a better overall user experience.
- Enhanced operational insight, enabling us to identify and resolve any delivery issues more effectively.
Best Regards
SH.UK Team